Despite advertising easy exchange and refund policies, getting a refund from Starsunglasses.com is impossible. I learned too late they got an F rating from the BBB for similar complaints.
In order to get an exchange or refund, you must have an RMA number, allegedly sent to you within in two business days of initial inquiry, then the item must be returned within 30 days of purchase (also, hefty restocking fees, shipping costs and other costs are deducted from the purchase price). I never received an RMA and all attempts to contact customer service via email went unanswered. An online search via BBB produced a phone number that was bogus.
Review about: Sunglasses.